TERMS & CONDITIONS

In order to use any of the services listed on this website, you must agree to the following statements:

CANCELLATION
Cancellations are not guaranteed once the construction process for the relevant order has begun. The customer may cancel the order at any time with the understanding that the mailer will be compensated in full for any work or services performed prior to cancellation, plus the cost of any goods or services purchased for the order. In addition, because mailing requires advance scheduling of equipment and labor which often cannot be replaced by other jobs, the mailer reserves the right to assess a cancellation fee.

ALTERATIONS/SPECIFICATIONS
Prices quoted to the customer are based upon the mailer's understanding of the client specifications submitted. If there is a change in specifications or instructions by the customer to the original quotation and these changes result in additional costs, the customer will compensate the mailer for the total of the additional costs. Changes requested by the customer after the construction and mailing process has begun for the relevant order are not guaranteed, and may be assessed a change fee.

POSTAGE
Quotations may contain estimated postage. The mailer will notify the customer of any change from the previously quoted postage as soon as it is known. The mailer will also notify the customer of the date when the postage is needed in order to complete the mailing prior to the agreed upon mailing date. While the mailer will make every effort to provide the customer with an accurate estimate of required postage, the mailer is not responsible for additional postage charges if the rate of postage changes due to the design of the mail piece. Payment of postage in advance is required five business days on all orders and is the responsibility of the customer. Postage is payable by cash, credit card, company check, bank check, money order, cashiers check or bank wire transfer. The mailer reserves the right to hold mailings for which sufficient postage has not been paid or until postage payment has been verified. UNDER ABSOLUTELY NO CIRCUMSTANCES WILL POSTAGE BE REFUNDED FOR ANY REASON ONCE A JOB HAS BEEN PREPARED FOR MAILING AND STAMPS HAVE BEEN USED OR IT HAS BEEN MAILED BY THE U.S. POST OFFICE.

ACCEPTANCE OF ORDER
The mailer may refuse at any time to mail any copy, photographs or illustrations of any kind that in the mailer's sole judgment is an invasion of privacy, is degrading, libelous, unlawful, profane, obscene, pornographic, tends to ridicule or embarrass, or is in bad taste, or which in the mailer's judgment is an infringement on a trademark, or trade name, or service mark, or copyright belonging to others.

The customer will defend and hold the mailer harmless in any suit or court action brought against the mailer by others for alleged damages, costs, expenses (including reasonable attorney's fees), liabilities or losses resulting from circumstances where the mailer, acting as the customer's agent, uses copy, photographs, or illustrations that are believed by others to be degrading, libelous or harmful to their reputations, images, or standing in the community or which in the mailer's sole judgment is an infringement on a trademark, trade name, service mark, or copyright belonging to others, or in a suit or court action brought against the mailer for actions of the customer's employees which may occur as a result of any mailing. The customer will be required to fully compensate the mailer for any court costs, fines, or fees.

MAILING LISTS
The mailer is not responsible for the accuracy or integrity of lists or other data supplied by the customer or a list broker. Unless otherwise specified in writing in advance, all rented mailing lists are provided on a one-time use basis.

MATERIALS
The mailer is not responsible for identifying errors in preprinted copy on customer-furnished materials and assumes no liability for damages resulting from the mailing of materials which contain erroneous information. When performing mailings for not-for-profit customers, the mailer is not responsible for content in mailed materials which causes a customer to lose their Nonprofit Status.
All direct mail handling and processing involves spoilage. Spoilage of up to three (3) percent of customer's material is typical. Allowances for spoilage should be taken into consideration in ordering material. Every effort will be made to handle customer's material with frugality and to prevent undue spoilage. Nevertheless, the mailer cannot accept responsibility for shortages of material as a result of normal spoilage in processing. All stock and materials belonging to a customer will be held and stored only at the customer's risk, and the customer shall be responsible for insurance on their material.
Mailers accept printers' count until processing and assume no responsibility for shortages discovered at that time. Additional charges will apply if customer requires the mailer to verify printer's counts prior to processing. Customer is expected to provide mailer with sufficient inventory or adequate sources of supply to meet anticipated demand. Cost for backorders, delay notices, canceled orders and increased customer service resulting from out of stock conditions will be billed additional to customer.

INSERTING SEQUENCE
Effort will be made to insert material in the sequence and facing the direction the customer requests, but quoted prices assume the most advantageous production speeds. Specified sequence or facing may result in additional charges being billed.

OVERAGES
The customer must advise the mailer, in advance of the job, the disposition of overruns. Overruns may be returned to the customer, stored or destroyed. If items are stored or returned, applicable storage and delivery charges will be added. Additionally, at the mailer's option and without liability to the mailer, material may be automatically destroyed after 60 days if customer has failed to respond to a disposition request or failed to pay for storage starting 30 days after the mail date. Premium storage rates may be applied to old materials or materials for which disposition has not been designated.

DELIVERY SCHEDULES
The mailer makes no guarantee regarding delivery timing to the mail recipient. Mailer will make every reasonable effort to meet scheduled delivery and mailing date(s), but because of the many factors outside its control, accepts no liability for failure to meet scheduled date(s). In addition, mailers have no control over U.S. Postal Service, United Parcel Service or common carriers' delivery schedules and cannot guarantee when mail or shipments deposited with or released to these carriers will be delivered. The customer shall accept the date which mail or shipments were deposited with or released to these carriers as the date of delivery.

All orders are accepted contingent to fire, accident, acts of God, mechanical breakdown or other causes beyond the mailer's control. Since the time element is an integral part of the mailing business, quoted prices are based upon a specific set of time schedules for completion. Any requested deviation from the schedules described or agreed upon by both parties at commencement of order may alter the quoted price. Late material may affect the completion date of the order by a greater degree than the actual elapsed time the material is late.

The expected delivery date is not guaranteed by US Postal Service or the Mailer and is an estimate only. If you are mailing a time dated piece, be sure to allow adequate time for the post office to deliver your mail. The Mailer will make a best effort to ensure your mail delivers when expected, but cannot be responsible for mail not arriving to the destination address before or after a specified date, and cannot guarantee delivery in any way once submitted to the U.S. Postal Service.

ERRORS IN MAILING
Mailer shall be liable only to the extent of re-mailing a correction or corrected job as soon as possible to rectify the mistake. Mistakes do not include misunderstandings between the client and the mailer. Damages shall be limited to the value of the work performed. In no case is the mailer liable for loss of business; incidental or consequential damages; or costs in excess of billing for services related to the specific job.

DELINQUENT INVOICES
If money is owed the mailer, the mailer may, at his option, withhold future mailings and/or hold the customer's list, printing or other property against payment of delinquent invoices. "Delinquent" is defined as "past the agreed or specified payment date." After suitable credit has been established, unless otherwise specified in writing by the mailer, terms are net with interest as allowed by law applied to delinquent invoices. Customers are responsible for any related collection costs, legal fees and interest.

BROKER/AD AGENCY/RESELLER
When contracting with an intermediary such as a broker, ad agency or reseller for work on behalf of their clients, the mailer will hold the intermediary fully responsible for timely payment of invoices and for related collection costs, legal fees and interest. This will be done without regard to whether the intermediary has been paid by their client for services rendered.

TAXES
All amounts due for taxes and assessments will be added to the customer's invoice and are the responsibility of the customer. No tax exemption will be granted unless official proof of the customer's exemption is on file with the mailer or such documentation accompanies the order. If, after the customer has paid the invoice, it is determined that more tax is due, the customer must promptly remit the required taxes to the taxing authority or immediately reimburse the mailer for any additional taxes paid by the mailer.

SATISFACTION GAURANTEE
Sularen guarantees your satisfaction. If you are not satisfied with the quality of your letters, we will give you a coupon valid for 100 free letter mailings.

LIMITATIONS OF LIABILITY FOR MAILING SERVICES
OUR LIABILITY FOR ANY ERROR, MISTAKE, OR FAILURE TO PERFORM SERVICES HEREUNDER IS EXPRESSLY LIMITED TO THE VALUE OF THE WORK PERFORMED.
UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE TO ANY CUSTOMER FOR SAID CUSTOMER'S LOSS OF BUSINESS, LOSS OF PROFITS, POSTAGE OR OTHER CONSEQUENTIAL DAMAGES SUFFERED BY SUCH CUSTOMER AS A RESULT OF ANY ERROR, MISTAKE, OR FAILURE OF US TO PERFORM SERVICES.
The chargeable items listed below are not included in prices quoted unless specifically stated:
The packing and handling of overages will be billed at current rate plus materials and freight charges.
Storage charges on material held more than 30 days after job completion will be billed at current rate per skid or square foot of space used on a monthly basis. Any materials requiring storage for a period of ninety days or longer will be subject to long term storage charges.
If, due to shortages of material supplied by the customer, an additional set-up is required to complete the job, there will be additional charges, based on the job requirements.
Pick-up and/or delivery to or from our plant will be billed at the current rates.